REFUND POICY
We DO NOT offer refunds. We only offer returns for EXCHANGES within 7 BUSINESS DAYS. All CLEARANCE items and PRE-ORDER items are FINAL SALE.
Items returned for exchanges must meet these requirements:
- Be in original condition (not altered) as during purchase
- Not damaged, worn or washed
- Ensure tags still attached
- Be returned in original packaging if possible
- Be fragrance/odor free
- Be mailed within 72 hours of delivery
Please keep your purchase receipt or proof of purchase.
For any issues or to start a return, please email info@shoptouus.com within 48 hours of receiving the item(s). We encourage you to contact us with any issues you have to see how we can resolve it before asking for a return (exchange). Please be advised that you are responsible for the shipping cost of your return. Items sent back to us without first contacting us will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will enable us to evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will enable us to evaluate the issue and make it right.
